Kaspersky

When performing searches using the Kaspersky integration in EvidenceHub, you may occasionally encounter error codes. This guide explains common error codes, their meanings, and how to resolve them.

Error Code Overview

Error Code Description Solution
400 Bad Request Correct the query parameters
401 Unauthorized Verify authentication credentials
403 Forbidden Check quota and rate limits
404 Not Found Verify the requested object
414 URI Too Long Shorten the web address

Detailed Explanations

400 Bad Request

Message: Request not processed: incorrect query.

Resolution:

  • Review your query parameters for accuracy.
  • Ensure all required fields are filled correctly.
  • Double-check the syntax of your query.
  • After making corrections, attempt the query again.

401 Unauthorized

Message: Request not processed: user authentication failed.

Resolution:

  • Verify that you're using the correct API key or credentials.
  • Ensure your authentication token hasn't expired.
  • Check if your account has the necessary permissions.
  • After confirming your credentials, retry the query.

403 Forbidden

Message: Request not processed: quota or request limit exceeded.

Resolution:

  • Review your current usage against your plan's limits.
  • Check if you've exceeded daily or monthly query quotas.
  • Consider upgrading your plan if you frequently hit limits.
  • Wait for a period and then retry your query.

404 Not Found

Message: Request not processed: requested object lookup results not found.

Resolution:

  • Confirm that the object you're querying exists in Kaspersky's database.
  • Check for any typos in object identifiers (e.g., IP addresses, hashes).
  • Verify that you're searching in the correct category or data set.
  • If you're certain the object should exist, try the query again.

414 URI Too Long

Message: Request not processed: Web address length exceeds 2000 characters.

Resolution:

  • Kaspersky's API has a 2000-character limit for web addresses.
  • Shorten your web address or break it into multiple queries if possible.
  • After adjusting your web address, retry the query.

General Troubleshooting Tips

  1. Always double-check your input for accuracy before submitting queries.
  2. Ensure your EvidenceHub integration with Kaspersky is properly configured.
  3. Keep your API keys and credentials secure and up-to-date.
  4. Monitor your usage to avoid hitting quota limits unexpectedly.
  5. If errors persist, check Kaspersky's service status for any ongoing issues.

For additional assistance or if you encounter errors not listed here, please contact EvidenceHub support or consult the Kaspersky API documentation.